Companies can ask for reviews via automatic invitations. My husband and I needed Day 2 tests for our return to the UK. 2023 Trustpilot A/S. DO NOT use this company!!! | Read 41-60 Reviews out of 1,531 I have requested a refund from the credit card company and am booking a same day results service. They were quick to respond and resent my confirmation email. Eurofin are still offering testing at this location. Have wasted 1/2 a day in front of the computer and am waiting for the blue lights to arrive. Results will be reported as Negative/Positive. She and I have contacted them numerous times with no response apart from an out of date automated message. Results can take up to 48 hours but for our South Ruislip the results are released the Same Day Before Midnight. 2023 Trustpilot A/S. After the calculation, a TrustScore is then visualized into a star rating from 1 to 5 stars, including half stars. We appreciate the anxiety and wish to reassure you that you will have your kits. Companies can ask for reviews via automatic invitations. brought from them 2 test for day 2 and day 8 .. nothing came and they took my money off .. 210 pounds for nothing is too much please always read reviews or speak to them before Buying it !! I have sent countless emails and not one single email. We also offer home or workplace visits by a qualified nurse. | Read 141-160 Reviews out of 1,532 *They are not to be used at all*. Test taken in person at test centre in Solihull 03.06.21. How?? This is a scam, the order never arrived.They never answer their support line or email.DO NOT ORDER WITH THEM!!! Join the 1,619 people who've already contributed. **Update on 06.06.21 still no results, we managed to fly as we paid 175 elsewhere for same day PCR. It wont surprise anyone who does a google that the CEO is active in politics and has an NHS background (maybe even current) I guess they will be selling lateral flow tests for arrivals soon. Your experience matters. Very satisfied with their customer service . Still nothing. Health and lifestyle check. Finger-prick blood. Don't order from them if you can. Three convenient options to collect your sample. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. | Read 221-240 Reviews out of 1,531 89.00 69.00. Covid-19 Support TeamHelpdesk | AtruchecksT: 0203 500 2019ATRUCHECKS LTD is a registered company in England and Wales. Eurofin are still offering testing at this location. they have never responded to me.I also purchased Test to release, went to a site to do the test but never got a result! You will receive an email from us with your PIN number and ACTIVATION LINK for you to activate your kit and be able to download your certificate when the test has been received by the lab.4. Your experience matters. Results are next day before midnight. are much reduced. Never received any other emails despite emailing them every 24 hrs. No responses by email. Covid19 testing, Coronavirus testing. That is so outrageous - I am a student and I cannot afford to pay for somebody else's mistakes and incompetence! Total conman Atroshi. Avoid. How many stars would you give atruchecks.com? Follow our simple instructions to take your sample and post back the enclosed prepaid envelope to our accredited lab for processing. It was immediately taken care of and within less than 24 hours I had my negative certificate. I didn't accept it and asked for a refund. Please avoid this company. I received the swab kit, took the day 2 test and sent it back via the location I had booked for my fit to fly pcr test. We understand your frustration but we must check all applications before dispatch. Didn't even had an apology and obvious didn't have a refund. A company that returns all correspondence marked 'Return to Sender'. Wasted 360 on absolutely nothing. I purchased a Day 2 test for 67.99 whilst in NZ returning to UK in June for my Dads funeral. Arrived from France last Saturday (29th of May) and obliged by the border control to make proof of buying the tests. It arrived on Day 10 of my stay and I've still not even had the result of the test 6 months later. I bought a kit from Atruchecks back June 2021. Join the 1,619 people who've already contributed. I emailed them concerning this and nothing was done. Atruchecks sent me someone elses results with full personal details. !Ordered Day 2 and 8 tests. Here are 8 tips for writing great reviews. Blood tests from 29. Email us with the subject header as RESULTS UPDATE2. Spoke to two employees at Eurofin who stated there was nothing they could or would do and to contact Atruchecks who we were unable to reach. Copyright Atruchecks 2019. How many stars would you give atruchecks.com? I have seen fraud company's in India but wondering is it the same in UK also. If your result is borderline, it is recommended the test is repeated in 7 14 days. | Read 21-40 Reviews out of 1,532 Find out how we combat fake reviews. Boots don't answer the phone. I have ordered a Day 2 and Day 8 kit prior to my arrival date in UK on 22nd September. No test kit received. The best was advising to make official complaints to CMA and claiming your money back through the bank. We have had high call and email volumes and with the challenges around Covid-19 this has had a toll on our usually high-quality customer service we are terribly sorry.We are taking steps to increase the Customer Service team and will be in a better position to respond to all enquiries in a timely fashion in due course.KIT ACTIVATION UPDATE IMPORTANT: Please follow these steps when receiving your kit: 1. Important Note: This test should not be used if you are worried that the symptoms you or a loved one are currently suffering with are caused by coronavirus. Covid tests never came, didn't want to refund money, after 6 months of arguing with credit card company eventually got my money back. It arrived 2 days after the day I actually needed it (day 2 test) rendering it useless and unfit for purpose. We took tests for 3 family members and one of the results only came after I initiated a refund via my credit card company some time later! I felt safe during all that process and I am very thankful. I waited for 3 hours at their site. Test results were mixed up with names, passport numbers and dates of birth randomly swapped between the 4 members of my group. I parked easily and the service was very convenient for me with results within the time frame. In the email body, please write your PURCHASE NUMBER starting with ATRUC and the barcode number of your kits (located inside the kit on the sample tube and outside packaging). Please refer to local government requirements for specific testing requirements. Ordering tests that are never received is leaving buyers empty-handed. Do not use this company!! Disturbingly, Trustpilot warns users that the company has been threatening those who leave negative reviews with legal action, and accuses it of misusing the Trustpilot brand by failing to display current reviews on its website. Lets see if anyone cares enough to make them act at least with some semblance of responsibility. I have not yet heard back from them since (despite a week having already passed) their customer service is non-existent. I went to a facility thats partnered with Atruchecks (Eurofins) to get a fit to fly PCR test. . Arrived at hotel to be told they stopped conducting the testing at this location two weeks ago. Ordered 2 sets of day 2 and 8 tests. Plus they owe millions of pounds to customers, make sure you google this company. In one word: AVOID.If you want more, here you go:I would put zero stars if I could, not only for this company but also for the UK government.I took their details from the government's approved list. I paid 59 for the test and an additional 10 for travel to the site.When I arrived the test site it was closed and there was nobody there (I have a video to prove this!). Here are 8 tips for writing great reviews. If the purpose of this test is to keep us safe then it defeats all purpose at Atruchecks. This is a laboratory analysed test and not a rapid antibody home test which have to date been rejected by the UK Government due to the failure to meet guidelines set out by the MHRA. I ordered two Day-2 tests and only received one. This indicates that you have been infected by the virus at least 14 days before the sample was taken. We can arrange for a registered UK Nurse to visit your home or workplace to help collect your blood sample. I paid 121.99 including postage. Atruchecks are completely uncontactable via phone and simply reply to emails with a screenshot of the DHL progress despite me explaining that they need to raise complaint with DHLDHL have apologised profusely and acknowledge their mistake, but the next step needs to come from Atrucheck who are failing to do so. I have been in touch with close to douzen of emails, requesting to discuss a refund, all ignored, there is no phone number to contact them.Avoid at any cost. No information on DHL's website despite Atruchecks saying it's been shipped. Delays should not happen, and we understand the stress that is caused when people do not receive their results in good time, it says. You will receive an email notification from our medical team when your results are available on your secure personalised health dashboard. Avoid! Anyone can write a Trustpilot review. Follow our simple instructions to take your sample and post back the enclosed prepaid envelope to our accredited lab for processing. I dispute the transaction and they claim it was delivered. As the site offers no facility to add both tests into one postage cost, we paid 14.99 twice for 'Next Day Delivery', we actually got them 5 days later. Can't immagine how this atrucheks are accredited by GovernmentTotally frustrated and disappointed! I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. It goes against our guidelines to offer incentives for reviews. Companies can ask for reviews via automatic invitations. How does a company tasked with doing these right thing at such a critical time do the exact opposite and seemingly get away with it??? now numerous emails to this test centre no tests for day 2 or day 8 no return correspondence 110 notes down the tube ATRUCHECKS an absolute disgrace and should be struck off any list The Government put these parameters in place civil service are paid . Today is my day 3 in the UK, and the kits are yet to arrive my address. 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