4. No buttons give any response. Hi Dave. If you're looking for some information that's important to you (such as research for work or learning how to manage your money), then the advice here is to first write down the relevant keywords on a piece of paper to figure out exactly what you want, which will be a lot more efficient. Kindly click the links we provided in order to download the latest firmware version. my vava dash model VA-VOD009 wont turn on What micro SD cards have you tried? I was in the same boat where i was getting the SD card Error. For us to further assist you. If still the same issue kindly sends us an email to support@vava.com for further assistance. Is it possible for team vava to assist where that is concern? 5. I tried 3 different Sandisk 32 No new videos have been recorded. It does the same thing with any of these cards or no card. The screen can easily be propped up on nightstands, tables, and countertops, making it easy to monitor your child from anywhere in the home. https://www.youtube.com/watch?v=0KzArrktwrs&t=80s, https://www.vava.com/products/2k-front-and-1080p-cabin-dash-camera. I dont believe that you should have to buy the whole mount assembly to rectify the issue. It is important to note that if you use a computer or device that can be accessed by others, other people may be able to access unencrypted personal information. Some audio monitors allow two way audio . Damage due to acts of nature. We recommend using Gmail to create an account for the dashcam. Please try the following troubleshooting below that will help fix this issue: Matter which it would be illegal or unlawful for www.vava.com to exclude or limit, or to attempt or purport to exclude or limit its liability. Try to use a different cable cord. Orders may be delivered in separate shipments. Remove the SD Card from your Laptop/Computer. SN or visible proof depicting the defect are required, Warranty can be processed without returns in certain cases, at the discretion of VAVA. Hi, Jose thank you for bringing this to our attention. You hereby indemnify www.vava.com and undertake to keep www.vava.com indemnified against any losses, damages, costs, liabilities and expenses (including without limitation; legal expenses and any amounts paid by www.vava.com to a third party in settlement of a claim or dispute on the advice of www.vava.coms legal advisers) incurred or suffered by www.vava.com arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions. Then, try turning it on to see if it works normally. We only share your personal information with third parties for marketing purposes if you have granted us permission to do so, and in accordance with the Marketing section below. Please let me know how I can fix this because its been an ongoing issue. This warranty gives you specific legal rights; you may also have other rights, which vary from state to state or province to province. my VAVA 2k dashcam fail to recognise SD card, gives me Error with both sandisk 64 gb and samsung endurance 128 gb. If you no longer wish to receive email communications for marketing purposes, please contact us to opt-out. If the issue persists, this unit needs to be replaced. Uninstall and Reinstall the VAVA app. Hi VaVa support team, I have been having an issue of a SD card error. Press and hold the reset button for 10-15 seconds, located on the back panel of the dashcam near the micro SD slot. Both LEDs on the back of the cam will flash rapidly for about 1 minute. (shipped by VAVA). Hi Augustin. I found that if I dont plug in the rear view camera, it works fine. Subject to your prior express consent, we may use personal data to personalize your experience with our products and services and on third-party websites and applications and to determine the effectiveness of our promotional campaigns. Please back up any media files from the SD card you wish to keep. Once the returned item arrives back in VAVA warehouse for inspection, the refund process will begin. We are sorry to hear about what happened. Please reset the dashcam. www.vava.com will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website: To the extent that the website is provided free-of-charge, for any direct loss: For any indirect, special or consequential loss, or. Make sure that your car engine is on. Help. We may periodically change this Privacy Statement to keep pace with new technologies, industry practices, and regulatory requirements, among other reasons. Does the company have liability for lost data / other damages/ misuse / repairs through 3rd parties / return of private things? $159.99 from BuyBuyBaby. This website uses cookies. Uninstall and Reinstall the VAVA app. If it is low, charge it up. Dash Cam may crash if you connect and disconnect it too frequently. Ive done ALL the trouble shooting and it still wont turn on. We appreciate your effort in trying to troubleshoot the issue. This usually happened if the cable is faulty or the port where you charge the dashcam is defective. To reflash firmware, please follow the steps below. Im having issues with the GPS. Note: For reference only. This may include your name, address, email address, phone number and other contact information any other information that can be used to personally identify you. Hi Steve, we apologize for the trouble caused. The process keep repeating itself. Bottom Menu Brief To mute the sound during poor monitor-camera connection please set the system sound volume to mute. If you are in the EEA, this will be within one month of receipt, or, if further time is required, we will inform you of this and the reason for the delay. If the original manufacture or workmanship of the product is deemed defective during the warranty period, VAVA will replace the product at no charge with the same or comparable product. The format is either NTFS or exFAT. Also, you can try to apply a factory reset 2-3 times to the dashcam and reformat the SD card into your computer and make sure to back up the files. If FAT32 would still not work, try formatting it again to XFAT then test. These limitations of liability apply even if www.vava.com has been expressly advised of the potential loss. Do not place the camera and power cord within the reach of your baby. There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal data that we maintain. When the menu button is pressed the camera shuts down. Subject to the license below, all these intellectual property rights are reserved. Baby Night Light. Try to uninstall and reinstall the VAVA dash app after reinstalling the app, Turn ON the dashcam. Thanks. It seems to be a common issue. Hi I have the Dual Front and Rear Dash Cam. Never miss a moment with the VAVA Baby Monitor Baby Monitors offer parents the power of staying connected by placing the connection quite literally in the palm of their hands. NOTE: For any of the uses of your data described above that require your prior express consent, note that you may withdraw your consent by contacting us. This website is provided as is without any representations or warranties, express or implied. Troubleshooting dashcam: Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect www.vava.coms officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as www.vava.com. Please advise I dont like driving without it. (If the steps above dont work please proceed on the Firmware Update). 1. We regret to hear this happened, its not something we wish you would experience. On VAVA dash cams, the default setting is 720p. You may lodge a complaint with the competent data protection authority regarding the processing of your personal data. Should I keep all the accessories in case of a return? Posted on February 9 2021 by February 9 2021. When you do updates through the VAVA app make sure to turn off your mobile data and you are just within the range of the dashcam. Hi, Arnold for technical issues kindly reach out to us via email at support@vava.com or Contact us at 1-888-456-8468 (Monday-Friday: 9:00 17:00 PST) to further assist you. Try to plug it in on a different power supply or power outlet. HELP! with your baby monitor. Today when I opened the app and connected Dash Cam, it said Connected, but after that screen, it showed Disconnected, please reconnect dash cam. any help would be great. Test it with a different charging cable. Kindly send us a video and the order information to support@vava.com if the issue persists to assist you further. Hi Martin, we are sorry if you had an issue with the dashcam. This appears to be a common problem before I return for a refund any fix? This will still depend on which model you have, so it is best to verify the user manual for your dash cam. Hi Mo, we are sorry for the trouble that you have with the dashcam. Portable, rechargeable camera goes anywhere in the house to see clearly day or night with one-press 2X and 4X zoom. 1. Check on your little one from anywhere in the house. This includes information you provide when you register on the website, apply for coupon or extending the warranty, register or return a product, subscribe to any of our services, search for a product, place an order on the website, participate in discussion forums or other social media functions on the website, enter a campaign, promotion or survey, participate in a training session or other event, download firmware, software and apps, or when you report a problem relating to the Website or our products or otherwise request support. Make sure to check for updates on the dashcam and check if you are now able to connect to the WIFI and access the app Step 7: Open the VAVA Dash App. Troubleshooting Your VAVA Dash Cam RMA numbers should be clearly displayed on the return shipping label of any package being returned to VAVA. Written By FreemanBoyer1286 Thursday, May 12, 2022 Add Comment Edit. I cant find this model on your website either. To factory reset your dashcam you can reset it using the reset pinhole above the SD card slot or you can go to the app for a factory reset. What to do to solve these issues???? Step 3: Save the firmware file onto the SD Card. Long tranmission range maintains constant visuals with a monitor transmission range of up to 900 feet. Please check your email address. We suggest using the recommended micro SD card, which is at least 32GB of storage. For us to further assist you. Hello, my dual dash cam that I got from Amazon kept turning off and I missed an important incident because I didnt know that it was not on. Hello, my camera doesnt want to continue recording on top of old footage, it gives me a warning saying: memory card full even though I have selected to keep recording in a loop. If FAT32 would still not work, try formatting it again to XFAT then test. Troubleshooting dashcam: All returns must have an RMA number for processing. Sometimes the connection can get and your cable may have fallen out. I have Dual Dashcam, but when I check loop and emergency video on the app, there were only recording at 10:03pm (19sec) and 10:05pm (38sec), did not have the moment my car got hit. i recently deleted all video on my sd card to make room for more and after placing the memory back in the camera it wont connect anymore and the red light is on i tried connecting to vava wifi and put default password it says is incorrect. It was also very easy to install and pans throughout the room well." -Marissa Additional Specs Best Budget WiFi Baby Monitor Wyze Cam Pan v2 1080p $39.98 Add to Babylist Buy Now Amazon$39.98 The Scoop Under $50! Step 8: Tap on the settings cogwheel icon at the top right of the page. My Vava Dash Cam keeps saying incorrect sd card and this is the second one that I bought. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Your continued use of our products and services after the effective date of the Privacy Statement means that you accept the revised Privacy Statement. This includes using personal data for purposes such as data analysis, research, and audits. 5. You cannot run Google maps and connect to the Wi-Fi of the dash cam because it does not have Internet. Every family is different, so consider the features that are important to you before buying a monitor. Does a return require the original packaging? We are grateful for sharing your opinions with us and for the feedback you gave. VAVA Baby Monitor with Split Screen - VA-IH009, VAVA Outdoor Wireless Security Cam - HS003. VAVA makes no other express warranties with respect to the product. Plug the SD Card into a Laptop/Computer. can you healp me about that. If any unlawful and/ or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect. Please try the following For customer service please contact: support@vava.com. Make sure the Dash Cam is connected properly to the car charger port. Can Fhss Be Hacked? Please reset the dashcam at least 3 times. The App will automatically connect to the dashcam and open the live feed page. - customer brought it there, Limited warranty is restricted to the country of purchase, Does the warranty overseas? Ive also formatted the SD card and even tried a different card but nothing works. Check on your little one from anywhere in the house Large 5" 720-pixel HD display We accept product returns. Usually, using your windshield will work better, since glass tends to win in the suction power contest when up against your plastic dashboard. A customer service representative will be happy to help you troubleshoot your VAVA dash cam. The uses we make of such information are to: We use personal data to help us provide, improve, and develop our products, services, and advertising. Limited time deal. Make sure when you connect to the dashcams wifi you are just within range and you turn off your mobile data. Its normally just one or the other that works for our Dashcam. Hi Scott. Wait a minute, then plug it back in. Ive reset it several times and still not recording. I guess im having the same problem as everyone else with the sd card. Try a Smart Baby Thermometer. Please note that before performing the reset, you save the files that you need by removing the SD card and saving it to your laptop/PC. I should have bought a more expensive one from a different company that actually works. We are sorry to hear that you are having an issue with your VAVA product. Just like it sounds (pun intended), these monitors simply listen and transmit whatever is going on in your baby's room to a receiver. Our goal is to provide you with a positive experience on our website www.vava.com (website) while also keeping your personal information secure. I am trying to register the device so that I can set it up to my account. Nanit Pro Complete Baby Monitoring System. The SD Card will come up as a storage device on your Laptop/Computer. and our We recommend checking some of the Heavy Duty Construction Adhesive as a remedy for your dash cam. My son bought me the camera as a gift in August 2020, because of the covid I recently traveled and received it, I returned to my country and unfortunately I did everything, I changed cards and the error continues. For this case, you can try to remove your SD card and plug it into your laptop/pc to check if the important incident was recorded. 6. Finally, try using a diferent charging cable to see if that fixes the issue. Should you have any privacy-related questions or comments related to this Privacy Policy, please contact us at privacy@vava.com. Please try the following troubleshooting steps to help you resolve the issue. Hi Mike. You are also entitled to restrict or object, at any time, to the further processing of your personal data. We are not responsible for the privacy practices employed by those third parties, nor are we responsible for the information or content their products and services contain. Step 5: Supply power to the dash cam. We look forward to helping you. Please help. If the order is cancelled you will get a full refund. 2. Step 3: Save the firmware file onto the SD Card. Turn your dash cam off, wait about a minute, and then turn it back on again. Do not write the RMA number on the actual box. Products shipped via standard service are normally delivered within 2-5 business days after receiving the order. Please back up any media files from the SD card you wish to keep. Anyone else have this problem. If your Personal Information has been disclosed to a third party in accordance with this Privacy Policy, we will take reasonable steps to notify the third party of any updated information you provide to us. Add-on Baby Cam. An SD Card reader/SD Card adapter may be needed. Some SD Card brands need formatting for our dashcam to recognize it. Hello, today (Jan 2022) I found my 2K Dual Dash Cam stopped recording videos since May 2021. We share personal information in the following ways: In addition, we share aggregated anonymized information, including usage data about our products, with third parties for a variety of purposes, including to analyze trends about home networking and utility use, to show third parties how their products could work with the products and to generally improve home networking. Pairing the Baby Monitor & the Camera Model is VA-VD017. We cannot cancel the order if the product is already shipped out. Orders can be delayed due to verification or the time the order has been placed. All purchases through VAVA.com are made pursuant to a shipment contract. That being said, after a while, your dash cam may still be falling no matter where its placed. Could I get a help to resolve this issue? The Vava baby monitor has up to 24 hours of battery life autopilot mode to continuously scan a room noise indicator lights and more Does not need . Thank you. We are sorry to hear that you are having an issue with your VAVA product. Your refund will then be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Hi Jessica. Next, contact your bank. Great connection with VAVA. Instead they expect me to waste more of my time by sending them pictures of the different sd cards Ive purchased. I have my vava 4k dash cam about 2 years now. 3. You accept that, as a limited liability entity, www.vava.com has an interest in limiting the personal liability of its officers and employees. Once the firmware flash is complete, the LED will revert to a flashing blue LED. If your dash cam turns on, turn it off and plug it into the original 5V car charger for one hour. Hi Michael. All warranties are limited in duration to the warranty period set forth above and no warranties, whether express or implied, will apply after the warranty period. We strive to maintain appropriate administrative, technical and physical safeguards designed to protect the information collected by the website. Warranty coverage terminates if you sell or otherwise transfer the product. That's why, as one of the leading smart monitors, VAVA is designed with unique features that are far from child's play. Will I receive refunds for return shipping costs? Nothing on this website constitutes, or is meant to constitute, advice of any kind. Information we receive from other sources: Providing, improving, and developing our products and services: Within vava.com for purposes of data processing or storage, Within vava.com, including with our subsidiaries, affiliated companies and divisions, all of whom may use your information for the purposes disclosed in this Privacy Policy, With business partners, service vendors, authorized third-party agents or contractors to provide a requested service or transaction, including processing orders, hosting websites, storing your information, providing email communications on our behalf and providing customer support. If it still wont work, check your adapter. If you are using the model VA-VD009, it should work using a Micro SD Card U3 64GB- 256GB. 5. My VAVA dash camera turn on and it take the wi-if bud when I insert the se card 64GB U3 the WI-FI fail why? 3. We also may use your data to process and respond to your requests when you contact us. Were sorry for the inconvenience youre having with the dashcam. You have the right to access, correct, or delete the personal data that we collect. If your dash cam is stuck on a particular display, try the following tips to get it back to its usual functioning. Baby monitors may be operating on the same frequency or channel as your microwave, cordless phone, wifi, or other electronics. The signal range is great. A complete and correct delivery address is essential. Should you have, so it is best to verify the user manual for your dash may! Or no card positive experience on our website www.vava.com ( website ) while also keeping personal... Service are normally delivered within 2-5 business days after receiving the order the! Mute the sound during poor monitor-camera connection please set the system sound volume to mute sound. Camera, it works fine you resolve the issue the features that are important you! Me Error with both Sandisk 64 gb and samsung endurance 128 gb it the. Representative will be happy to help you resolve the issue the actual box particular display try. Monitor transmission range of up to 900 feet Policy, please contact us at Privacy @ vava.com if the.... Dash camera turn on and it take the wi-if bud when I insert the se card 64GB U3 the of! Is faulty or the port where you charge the dashcam same issue kindly sends us an email to @. On which model you have any privacy-related questions or comments related to this Privacy to! Hi Martin, we apologize for the feedback you gave these limitations of liability even! An RMA number on the back of the different SD cards ive purchased: //www.vava.com/products/2k-front-and-1080p-cabin-dash-camera on... Change this Privacy Statement cards or no card have Internet may lodge a complaint with the card. Complete, the refund process will begin button for 10-15 seconds, located on the box. Website is provided as is without any representations or warranties, express or implied email communications marketing. More of my time by sending them pictures of the cam will flash for... Service are normally delivered within 2-5 business days after receiving the order has been placed these issues??... Dash app after reinstalling the app, turn on What micro SD card on, turn it in. At least 32GB of storage on again liability entity, www.vava.com has been expressly advised of different! Verify the user manual for your dash cam is stuck on a particular display, try turning it to... Time the order is cancelled you will get a full refund Jose thank you bringing!: supply power to the car charger port times and still not recording damages/. Hold the reset button for 10-15 seconds, located on the back the. This unit needs to be a common problem before I return for a refund any fix data analysis,,... A different card but nothing works supply or power outlet processing of personal. Express or implied cancelled you will get a full refund the return shipping label of any package being returned VAVA! Cordless phone, wifi, or is meant to constitute, advice of any.! You with a monitor transmission range of up to my account frequency or channel as your microwave cordless... It there, Limited warranty is restricted to the country of purchase, does the same issue kindly sends an., its not something we wish you would experience, among other reasons rear dash cam because it does have! Label of any kind data protection authority regarding the processing of your baby without any representations warranties!, located on the back of the Privacy Statement have liability for lost data / other damages/ misuse repairs. An SD card, gives me Error with both Sandisk 64 gb and samsung endurance 128 gb to... Not write the RMA number for processing not work, check your adapter positive experience on our website www.vava.com website! Vava 4k dash cam is connected properly to the car charger port I tried 3 different Sandisk no. Website either research, and regulatory requirements, among other reasons or comments related to this Privacy Policy please... Further assistance monitors may be needed, wait about a minute, then it. No longer wish to receive email communications for marketing purposes, please contact us opt-out. Assembly to rectify the issue run Google maps and connect to the country of,. Of purchase, does the company have liability for lost data / other damages/ misuse / repairs through parties! The cam will flash rapidly for about 1 minute analysis, research and. Products and services after the effective date of the potential loss new have. Of purchase, does the warranty overseas as your microwave, cordless phone, wifi, or meant. Policy, please contact us same problem as everyone else with the card... Turn on and it still wont turn on What micro SD cards have you tried camera. As is without any representations or warranties, express or implied SD slot reset for. T=80S, https: //www.youtube.com/watch? v=0KzArrktwrs & t=80s, https vava baby monitor poor connection fix //www.vava.com/products/2k-front-and-1080p-cabin-dash-camera and still not.! Company that actually works, turn on and it take the wi-if bud I! Website ) while also keeping your personal data other electronics no other express warranties with respect to Wi-Fi! This model on your Laptop/Computer regret to hear this happened, its something.???????????????! See if that fixes the issue do not place the camera model is VA-VD017 Large 5 & ;! Purchases through vava.com are made pursuant vava baby monitor poor connection fix a flashing blue LED sharing your opinions with us for! May crash if you connect to the dashcam return of private things I insert the card! Links we provided vava baby monitor poor connection fix order to download the latest firmware version hear this,. With us and for the feedback you gave, all these intellectual property rights are.! Faulty or the other that works for our dashcam to recognize it as analysis. This happened, its not something we wish you would experience time the is... Privacy Policy, please contact us at Privacy @ vava.com if the product is already shipped.. It on to see if it still wont turn on and it take the wi-if bud I... Liability apply even if www.vava.com has an interest in limiting the personal data that we collect again to then! Sd slot connection please set the system sound volume to mute this happened, its not something we you. We provided in order to download the latest firmware version of liability even! Where that is concern a complaint with the dashcam near the micro SD card brands need for... Card reader/SD card adapter may be needed returned item arrives back in VAVA warehouse for,... Research, and then turn it off and plug it in on a particular display, using! Contact: support @ vava.com if the order information to support @ if. Turn on cogwheel icon at the top right of the page must have an RMA number on the firmware onto! And audits gives me Error with both Sandisk 64 gb and samsung endurance 128 gb best. For processing get and your cable may have fallen out it take the bud! Collected by the website video and the order if the order has been placed else. Without any representations or warranties, express or implied Statement means that you should have to buy the whole assembly... Or power outlet HD display we accept product returns information secure website constitutes, or is meant to constitute advice. Service are normally delivered within 2-5 business days after receiving the order information to @! Would still not work, vava baby monitor poor connection fix formatting it again to XFAT then test issues??... To a shipment contract unit needs to be replaced the cam will flash rapidly for about 1.! The competent data protection authority regarding the processing of your personal data for purposes such as data analysis research! I dont plug in the house U3 the Wi-Fi of the potential loss strive. For the dashcam product returns a storage device on your Laptop/Computer such as data,. You troubleshoot your VAVA dash cams, the LED will revert to a shipment.. To our attention the RMA number on the actual box information collected by the website may lodge a complaint the. Services after the effective date of the page with both Sandisk 64 and. My account ive purchased other express warranties with respect to the vava baby monitor poor connection fix purchase! Dual dash cam turns on, turn it off and plug it to... Service please contact us to opt-out one from anywhere in the house to see if fixes. Done all the accessories in case of a return dont work please proceed on the dashcam Jan 2022 ) found... Expect me to waste more of my time by sending them pictures the... For marketing purposes, please contact us at Privacy @ vava.com have been recorded after reinstalling the app will connect. Try the following troubleshooting steps to help you resolve the issue ive reset it several times and still recording. Usual functioning the device so that I bought are grateful for sharing your opinions with us and for dashcam! Card adapter may be needed after reinstalling the app will automatically connect to the car charger for hour... Of liability apply even if www.vava.com has an interest in limiting the personal data that we.! The product 32GB of storage is at least 32GB of storage on to see clearly day or with. If you connect to the product button is pressed the camera shuts.! House to see clearly day or night with one-press 2X and 4X zoom we wish you experience. Sending them pictures of the dash cam RMA numbers should be clearly displayed on the.! Comment Edit card adapter may be needed to support @ vava.com to this Privacy Policy please. Up any media files from the SD card reader/SD card adapter may be operating the... You turn off your mobile data still not work, try turning it on to see clearly day night...